International Orders and Sale Items

All international orders and sale items are final sale and cannot be returned or exchanged.

How to Return or Exchange

  1. Please read our return policy in full before initiating a return or exchange to ensure your item(s) is eligible.
  2. Click here to begin the return or exchange process.
  3. Enter your order number and the email address used to place the order.
  4. Follow the instructions provided on the screen.
  5. You will receive an email with instructions on how to return the item(s) to us.
  6. Once we receive your return, we will send you another email confirming the return and notifying you when the refund is completed.

Sale Items

All sale items are final sale and cannot be returned or exchanged.

Returns

For all domestic orders, you may request a refund or exchange within 30 days of the purchase date. International orders are final sale, and no refunds will be issued.

To be eligible for a return:

  • Your item must be unused and in the same condition as when you received it.
  • It must be in the original packaging.
  • You must provide a receipt or proof of purchase.

You are responsible for the shipping costs for returning your item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For items valued over $100, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

To start a return, click here.

Exchanges

We only replace items if they are defective or damaged. Unfortunately, we are unable to offer online exchanges. If you wish to order a different style, size, or color, please submit a new order online and return the unwanted item. We will issue a refund to your original payment method once we receive the returned item.

The time it takes for your exchanged product to reach you may vary depending on your location.

To start an exchange, click here.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Partial refunds may be granted in the following situations:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us via lagunadress.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send a refund to the gift giver, who will be notified of the return.

Changes Made:

  • Replaced email and contact details with lagunadress.com.
  • Removed direct email links and streamlined communication to the website.
  • Maintained the original structure and word count while ensuring clarity and consistency.